Nine West AU Reviews

The website Ninewest.com.au accepts several payment methods. Customers can make payments using PayPal, Visa, Mastercard, Afterpay, or American Express. The payment will be debited and cleared from the customer's account upon dispatch of the order. It's also important to note that the confirmation emails will be sent to the email address associated with the chosen payment method. For instance, if a customer uses a PayPal account with a different email address, the confirmation email will be sent to the PayPal email address. The company also supports payment methods that offer a "money-back guarantee" such as Alipay, Mastercard, Paypal, and Visa. This feature allows consumers in most cases to get their money back if the product is not delivered or proves to be fake. However, this money-back guarantee is not 100% secure.

Ninewest.com.au has a detailed Shipping and Return policy. For deliveries within Australia, there is free shipping on all Australian orders over $99. For orders totaling $0 - $98.99, the shipping cost is $10.00. The estimated delivery time is 5-10 business days. For deliveries to New Zealand, there is a flat rate of $29.95 with an estimated delivery time of 10-15 business days. It's important to note that customers must sign for the parcel upon delivery. This is the safest option to ensure you receive your parcel, and the only acceptable option for a compensation claim if you believe your order was not delivered according to details provided at checkout.

As for the Return policy, in addition to your statutory rights, Nine West gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be unworn in their original condition and original packaging to qualify for return. Please note: Shipping costs of already dispatched orders are non-refundable. All postage expenses for change of mind returns will be at customer expense. This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.

For the quickest response, it is encouraged to visit the Nine West Help Center. If the answer is not found there, there is a link to Submit a request. Alternatively, the Customer Service Team can be called on 1800 099 378 from Monday to Friday, 8am to 3pm AEST (except public holidays). For marketing, PR and media related enquiries, please contact marketing@ninewest.com.au. The nearest store's contact information and trading hours can be found at the Nine West Store Locator. Please note that Customer Service enquiries can be processed for Australian and New Zealand customers only. Customers outside Australia and New Zealand, please access www.ninewest.com for all enquiries.